Electronic toll collection - ETC

Electronic toll collection (ETC) is a contactless toll collection method without mediation of a toll attendant in which the toll collection process is conducted by means of an ETC-device mounted on the windshield of the driver's car and the antenna in the toll lane. The ETC-device can be used by  users of all vehicle categories (IA, I, II, III and IV).

ETC - device can be used as electronic media for toll collection on the following motorways:

A1 Zagreb - Split - Dubrovnik Motorway 
A3 Bregana - Zagreb - Lipovac Motorway
A4 Zagreb - Goričan Motorway 
A5 Beli Manastir - Osijek - Bosnia and Herzegovina Motorway
A6 Rijeka - Zagreb Motorway
A7 Rupa - Križišće Motorway
A10 Ploče - Bosnia and Herzegovina Border
A11 Zagreb - Sisak Motorway
D425 Ploče - Karamatići
D76 Baška Voda - Zagvozd (Sveti Ilija Tunell)
D102 Krk Bridge Toll Plaza

on Istrian "Y" Motorway that is operated by Bina Istra, subject to the open BINA ISTRA ENC user account.

At peak traffic volumes at toll plazas the company Hrvatske Autoceste d.o.o. reserves the right to convert the toll lanes reserved for ETC into combined toll lanes where toll can be paid using an ETC device, by credit cards, foreign and national currency as well as with SMART card which should make the road speed at toll plazas greater.
 

ETC pre-paid and post-paid models:

ETC 21,74%
Prepayment using ETC device – subscription model with a 21,74% discount all around the year.

Such model has no time limits in use and the minimum subscription amount is HRK 100 and can be supplemented repeatedly according to wishes. The purchasing price of ETC device is HRK 122 and is paid when ordering the service.

General Conditions
Application Form for private entities
Application form for corporate
Order form
Installation instructions
ETC 33,48%

Seasonal ETC allows a discount of 33,48% in the period between November 1 and March 31 and outside the stated period the applied discount is 21,74%. This discount is tied to a specific vehicle category and can be used by natural and legal persons.

General Conditions
Application Form for private entities
Application form for corporate
Order form
Installation instructions

ETC 13,04%

The vehicles of III and IV category are entitled to an annual discount of 30,43% in the period from January 1 to December 31 of the current year via standing order tied to a card American.jpg diners.jpg master.jpg visa.jpg , and INA ina card web.jpg.

An additional discount is a discount that is granted atop of the annual discount to vehicles of EURO 4 emission class in an amount of 3% and to vehicles of EURO 5 emission class in an amount of 5%. The said discount can be realised only for the use of ETC device for a specific vehicle (vehicle registration) and by purchasing a new service. 

The documents that shall be submitted to prove the vehicle emission class:

Vehicles with Croatian registration licences shall prove their compliance with EURO 5 requirements regarding the noise and emission and safety requirement with traffic licence or certificate to a motor vehicle stating the compliance of the vehicle with EURO norm. Vehicles with Croatian registration licences shall prove their compliance with EURO 4 requirements regarding the noise and emission and safety requirement with the "Certificate by the authorised representative of manufacturer if the traffic licence or certificate to a motor vehicle does not have stated compliance with EURO norm”. Vehicles with foreign registration plates prove their compliance with EURO 4 and EURO 5 requirements with the "Certificate by the authorised manufacturer of vehicles in the country of registration“. The first time users of ETC post-paid service in addition to the stated documents shall have a credit card for the activation of the standing order for payment via ETC device to the vehicle registration plate.

The modified General conditions contain the provision with which HAC is entitled to issue a receipt in which a difference to the full amount of toll will be calculated in case when the user changes ETC from one to another vehicle and the registration plate on ETC does not match the registration on the vehicle.

General Conditions
Application Form for private entities
Application form for corporate
Request for ENC TN Vehicle Group III i IV vehicle emission class EURO 4,5 or 6

ETC 30,43%

Motorway users can pay toll for all vehicle categories with credit cards within the system of subsequent charging with discount of 13.04% using the electronic toll collection device (ETC).

Credit cards that can be used to arrange standing order payment via ETC device are Amex American.jpg, Diners diners.jpg, MasterCard master.jpg, Visa  visa.jpg INA card ina card web.jpg , DKV DKV_logo mali.jpg and UTV UTA karticaweb_0.jpg .

UTA kartica.jpg      DKV_Card_vecaweb.jpg

 

General Conditions
Application Form for private entities
Application form for corporate

Application form


PRE-PAID PRODUCTS OF HRVATSKE AUTOCESTE d.o.o.

ETC PACKAGES


ETC package is a product consisting of an ETC device (the so-called ENC) with a deposited toll value with the calculated discount in an amount of 21,74% and the pertaining holder. Three types of ETC packages for the first vehicle category are offered: Package for HRK380.61, Package for HRK544.34, and Package for HRK882.60, and for II, III and IV vehicle category a Package for HRK882.60. 

ETC packages can be used immediately to pay toll on motorways operated by Hrvatske Autoceste d.o.o. and Autocesta Rijeka - Zagreb d.d.
Once the deposited amount has been spent, the device may still be used after replenishing the account. 

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PACKAGE PRICE TYPE OF VEHICLE DISCOUNT PLACE OF SALE INCLUDED IN PACKAGE
HRK 380.61 passenger car 21,74% toll plaza, POS HRK 120 ETC device + HRK 333 toll
HRK 544.34 passenger car 21,74% toll plaza, POS HRK 110 ENC device + HRK 555 toll
HRK 882.60 passenger car 21,74% toll plaza, POS HRK 100 ENC device + HRK 1000 toll
HRK 882.60 for II vehicle category II vehicle category 21,74% toll plaza, POS HRK 100 ENC device + HRK 1000 toll
HRK 882.60 for III vehicle category III vehicle category 21,74% toll plaza, POS HRK 100 ENC device + HRK 1000 toll
HRK 882.60 for IV vehicle category IV vehicle category 21,74% toll plaza, POS HRK 100 ENC device + HRK 1000 toll

SMS VOUCHERS

By buying one of the four offered SMS vouchers (of HRK100, HRK300, HRK500 and HRK900) you can simply replenish your ETC device account with the calculated discount of 21,74%, by sending an SMS text message saying "secret number - number of ETC device" to 810422.

SMS vouchers can be purchased at all toll plazas of Hrvatske Autoceste d.o.o. 24/7 and at the following points of sale: TISAK, INA, CRODUX DERIVATI, TIFON, ZAGREBAČKA BANKA, iNOVINE, HRVATSKA POŠTA and PETROL. The users of ETC SMS service pay for the sent SMS message according to the standard price list of the Telecom operator whose service they use.
 

ENC BON 100 kn NOVO_0.jpgENC BON 300 kn prednja NOVO_0.jpg
ENC BON 500 kn prednja NOVO_0.jpgENC BON 900 kn prednja NOVO_0.jpg

 

Replenishing the ETC device (ENC device) via text message (SMS service)


All denominations ensure a toll discount of 21,74%.

  1. After taking out the purchased voucher from the protective foil, gently scrape the protective foil 
  2. Underneath the scraped off foil there is a 14 digit voucher code 
  3. Enter the 14 digit voucher code into the text message 
  4. After the dash enter first 12 digits from your ETC device (the number is on the left side of the device) 
  5. Example what a message for voucher code 12345678901234 and ETC number 020098765432 should look like                              Example: 12345678901234-020098765432
  6. Send a message to 810422
  7. Send a message to +385912080422 if you are a foreign operator mobile phone user 
  8. Shortly after sending, you will get a notification about the successful replenishment of your ETC account 
  9. Users of ETC SMS service pay for the sent text message according to the standard price list of the Telecom operator whose service they use. 


ETC replenishing via Internet Banking

ETC account may be replenished via Internet Banking through a transaction on: 

  • HAC giro account No. 2340009-1502010330,
  • IBAN: HR1523400091502010330 where the reference number should list the first 12 digits from the ETC device 
  • by creating a quotation via toll collection web portal https://prodaja.hac.hr/ with the evident reference number